Rochef Chocolatier makes sure that every package is carefully prepared and that every work is protected in best to limit any deterioration during the transit. Rochef Chocolatier cannot see its involved responsibility in case of delay in delivery. No shipment between Friday afternoon and Sunday evening. Responsibility and ownership of the goods is transferred from www.rochef.ca site to the customer at the time of support by the carrier. Goods travel at customer's own risk. The buyer has to check the packing of the merchandise when being delivered, and he/she has to report any damages to the shipper on the delivery sheet as well as to Rochef Chocolatier within a week at the latest.
The Buyer has the right to retract and return at his expense the product he/she ordered within seven days from the reception date. The products must imperatively be returned to Rochef Chocolatier in a perfect condition for reselling, in their original condition, sealed in due form and accompanied by the invoice for this order. Any incomplete, used or damaged product and any product with damaged original package can neither be refunded nor exchanged. If the Buyer uses his right of retraction, he/she can choose between: a cash refund payable within 30 days or a voucher.
Please note that the following items cannot be returned:
Shipping charges are non-refundable, except if you are returning an item because of an error on our part or if we have determined that the product is defective.
On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. Your credit card will be credited shortly after we received and verified the returned merchandise.